At HijabEssential.com, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we offer a hassle-free exchange policy within 14 days of the delivery date.
Conditions for Exchange:
Timeframe: Exchange requests must be initiated within 14 days of the delivery date.
Unused and Original Condition: All products must be unused, unworn, and returned in their original condition with all tags attached.
Undamaged Packaging: The items must be returned in their original packaging, which should be undamaged and intact.
Process for Exchange:
Initiating the Exchange: To initiate an exchange, please contact our customer service team within the specified timeframe.
Return Shipping: Customers are responsible for the cost of returning the goods. We recommend using a trackable shipping method for your return.
Inspection: Once we receive the returned items, our team will inspect them to ensure they meet our exchange policy criteria.
Exchange Processing: Upon approval of the exchange, we will process the replacement order promptly.
Exchange Shipping: The shipping cost for the replacement items will be covered by us, the seller.
Exceptions:
Used or Damaged Items: We cannot accept exchanges for items that have been used, damaged, or are not in their original condition.
Final Sale Items: Certain items may be marked as final sale and are not eligible for exchange. Please check the product description for details.
Contact Us:
If you have any questions or need assistance with your exchange, please don’t hesitate to contact our customer service team. We are here to help ensure your shopping experience with HijabEssential.com is nothing short of exceptional.
Thank you for shopping with us!
Contact Information: +92-315 127 2944
Email: hijabessentials.com@gmail.com
Customer Service Hours: 10 AM – 8 PM